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Returns
At Heather Planet, our mission is to achieve 100% customer satisfaction with our great products and service. To make this possible we offer a 100% customer satisfaction 30 day guarantee.
Return Policy - We offer a 30-day money back guarantee on our self defense items. If you are not fully satisfied, you may return your order within 30 days of receipt. We only ask that you follow our simple guidelines when doing so. We do not pay for return shipping and refunds are contingent upon our inspection of the item(s) once we receive it. Please allow 7-10 days for processing returns. We will charge a 20% restocking fee for any product that you return which we did not send in error.
If you need to return an order, please read the following:
- Contact us by email at info@heatherplanet.com for an RMA (Return Merchandise Authorization) number. Please provide your name, order number, order date, what you would like to return, daytime telephone number, and reason for return. The RMA number must be on your return shipping label. If it is not, your package may be refused and sent back to you. We get samples from different companies and individuals all the time. If we accept/receive a package and it does not have an RMA number on the box, it gets set aside.
- Returns must be postmarked within 30 days of delivery date. All delivery dates are kept on file here at Heather Planet. If you are unsure of your delivery date, put your tracking number that we emailed you into the tracking mechanism at www.ups.com and you can confirm it. Returns accepted and/or received after 30 days will receive an exchange or in store credit only.
- Exchanges - We will happily exchange any of our products that you purchase for any reason. However, if you are exchanging a product due to wrong product ordered, wrong size, wrong color, wrong type, etc., or because you are not satisfied with the product, you will be charged our standard shipping cost of $10.50 for UPS Ground to have the exchanged product shipped back to you (if you wish to have upgraded shipping, we can do so, however, you will be charged for that upgraded shipping cost - visit our shipping policy for those costs). If a product is being exchanged due to a manufacturers defect, we will exchange that product for you and you will NOT be charged for shipping it back to you.
- IMPORTANT - The product(s) must be returned in resalable condition with all original packaging, accessories and accompanying literature. If we receive your product without the accompanying accessories and documentation, you will not get a refund or in store credit. If you lost something that goes with your order, you can not return it.
- Videos - Since video tapes and DVD's can be copied, there will NOT be any refunds given for returned videos. If you are not happy with your video, you may still return it, but you will receive in store credit only. No refunds on videos.
- You are responsible for the cost of shipping the item back to Heather Planet. If you want to return it, you must pay for shipping the item yourself. If, however, we make a mistake on your order, we will reimburse you the cost of shipping your order back to us via Ground or Standard only. No Overnight or Express methods will be reimbursed. We will reship your order the same way we shipped it to you initially at no additional charge. This makes it fair to all concerned.
- Heather Planet generously gives free shipping to orders that are $100.00 or more. If we gave you free shipping, this does not mean that the shipping was free. This just means that we did not charge you anything for the shipping. The cost of shipping your order to you, whether you paid for shipping or not, will be deducted from any refund given. For example, if your order was $64.95 plus $10.50 shipping, your refund will be the cost of the item which is $64.95. However, if your order was $100.00, which qualifies for free shipping, and you return your order for a refund, your refund amount will be $89.50. ($00.00 minus $10.50 shipping in this case).
- Please send your return via UPS or FED EX since these methods are easily track-able. If you prefer to use US Mail, please insure the package and include delivery confirmation. It is the customers responsibility to make sure the return gets to Heather Planet.